All of our sales are final, no refunds can be processed due to all of our cards being personalised and manufactured on demand specifically for the customer.
Any valid refunds are processed as CardsPlug store credits. This will ONLY allow you to place orders on cardsplug.com
To be eligible for a replacement, your item must have been damaged in the delivery process, lost in tranist, or if a mistake has been made by us when personalising our custom item. You must provide photo evidence of damages or mistakes.
If for some reason the shipment from us does not get delivered to you after 15 working days from shipping day we will look into this and consider the parcel as lost. In that case a replacement will be processed.