If your tracking shows that the package is being back to the sender (CardsPlug) this will most likely be due to a address issue which we have been provided with.
When we receive the package again we will contact you to ask you for your address again and then we will ship it out to you again.
Common issues which cause returns
- Missing house number or name on the delivery address
- Incorrect house number or name on the delivery address
- Recipient was not available for delivery and did not collect the parcel from the collection point
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