If your tracking shows that the package is being back to the sender (CardsPlug) this will most likely be due to a address issue which we have been provided with.
Once we receive the package back, we will promptly get in touch with you to request your address information. Subsequently, we will reinitiate the shipping process to ensure your order reaches you as intended.
Common issues that cause returns
- Missing house number or name on the delivery address
- Incorrect house number or name on the delivery address
- The recipient was not available for delivery and did not collect the parcel from the collection point
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