My tracking information is not updating

If you have received a tracking number and you have not seen updates for a few days, there is nothing to worry about. 

Sometimes shipments can take longer than expected due to courier delays. Unfortunately we do not have any control over this. 

UK Customers: If your parcel has shipped and not delivered after 7 business days, we are able to identify your parcel as lost and you are eligible for a replacement. 

Not all UK parcels are fully tracked, please click here for further info about tracking.

International Customers: If your parcel has been shipped and the tracking has not updated in around 14-20 business days please get in touch with us, we will open a case with the shipping courier. Once we get a status update we will be able to offer you a resolution. 

If the parcel is claimed as lost we will process a replacement card for you. 

For estimated delivery times please check our Shipping & Delivery article by clicking here.