If you have received a tracking number and you have not seen updates for a few days, there is nothing to worry about.
Sometimes shipments can take longer than expected due to courier delays. Unfortunately we do not have any control over this.
UK Customers: If your parcel has shipped and not delivered after 7 business days, we are able to identify your parcel as lost and you are eligible for a replacement.
Not all UK parcels are fully tracked, please click here for further info about tracking.
International Customers: If your parcel has been shipped and the tracking has not updated in around 14-20 business days please get in touch with us, we will open a case with the shipping courier. Once we get a status update we will be able to offer you a resolution.
If the parcel is claimed as lost we will process a replacement card for you.
For estimated delivery times please check our Shipping & Delivery article by clicking here.
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