If you have received a tracking number and you have not seen updates for a few days, there is nothing to worry about.
Sometimes shipments can take longer than expected due to courier delays. Unfortunately we do not have any control over this.
UK Customers: If your parcel has shipped and not delivered after 7 business days, we are able to identify your parcel as lost and you are eligible for a replacement.
Not all UK parcels are fully tracked, please click here for further info about tracking.
International Customers: If your parcel has been shipped and the tracking has not updated in around 14-20 business days we are able to identify your parcel as lost and you are eligible for a replacement.